IMTS Policies & Terms

At IMTS, we value professionalism, transparency, and mutual respect. The following policies outline the standards that guide our services and protect both our clients and our organization.

By engaging with our services, programs, or website, you acknowledge that you have read and agree to these terms, as well as the applicable Coaching Agreement where required.

If you have questions, please contact us prior to scheduling.

Refunds

• All coaching sessions, consultations, classes, and programs are prepaid and non-refundable.
• Because time and space are reserved in advance, payments will not be refunded for cancellations, missed sessions, tardiness, or forfeited appointments.
• By submitting payment, you acknowledge and accept these terms.

Scheduling & Attendance

• Sessions begin and end at the scheduled time. Depending on availability, rescheduling may be offered but is not guaranteed.
• If you anticipate being late, you must notify IMTS via phone, text, or email as soon as possible. If tardiness is permitted at IMTS’s discretion, the session will still conclude at the originally scheduled end time. IMTS is not obligated to extend sessions due to late arrival.
• For phone sessions: If you are unavailable at the scheduled time, one message will be left and a follow-up call will be attempted within five (5) minutes. If you remain unavailable, the session will be deemed a No Show and forfeited.
• For Zoom sessions: If you do not join within ten (10) minutes of the scheduled start time and have not provided notice, the session will be deemed a No Show and forfeited.

Cancellation Policy

• After two cancellations or repeated No Shows, IMTS reserves the right to discontinue services.
• Sessions cancelled with less than 24 hours’ notice, missed without notice, or forfeited due to tardiness are not eligible for refund.
• Rescheduling is subject to availability and is not guaranteed.
• A minimum of 24 hours’ notice is required to cancel or reschedule a session.

Pre-paid Session & Packages

• All prepaid sessions and packages are non-refundable.
• Unused sessions must be used within the timeframe outlined at the time of purchase. Failure to attend does not entitle the client to refund or credit.

Payment & Access

• Payment is required prior to participation in any session or program.
• Zoom links or session access details do not constitute admission without confirmed payment.
• Alternative payment arrangements must be coordinated in advance.

Confidentiality

• All consultations, coaching sessions, and programs are conducted in confidence, subject to applicable legal requirements.
• Coaching services are advisory and educational in nature and do not constitute legal, financial, medical, or mental health services.

Thank you for respecting our time together. I appreciate your business and want to work to your satisfaction!

Personal Information

IMTS is committed to maintaining the highest standards of integrity, fairness, and privacy. We collect personally identifiable information from visitors to our website only on a voluntary basis. This may include your name, mailing address, email address, company name, or phone number.

We collect this information if you:

• Register for an event
• Subscribe to our email list
• Request information from us
• Request a service or resource

The information collected is used internally to improve our website, notify you of updates, and respond to inquiries. Once reviewed, it is either securely stored or discarded. If our collection practices change in a significant way, we will post an updated notice on our site. IMTS will never sell or share your personal information with third parties.

Non-Personal Information

We may collect non-identifiable information (such as site usage trends, page visits, or general demographics) to help us improve our website and services. This data is used only for internal review and is not shared externally.

Children’s Online Privacy Protection

This website is intended for adults and not directed to children under the age of 13. In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect or use personal information from children under 13.

Removing or Updating Information

If you have submitted personal information and would like it deleted, updated, or corrected, please contact us through our Contact Us page.

Updates and Effective Date

IMTS reserves the right to update this policy. Any significant changes will be posted on our website along with the effective date. We encourage you to check back periodically to stay informed about how we collect and use information.

Agreement to Terms

By using this website and our services, you agree to the policies outlined here. If you do not agree, please refrain from using this site or our services.